The State Duma has passed a law creating a unified state electronic mail system based on the Gosuslugi portal. For organizations and individual entrepreneurs, using digital mailboxes will become mandatory and paid.
The new rules take effect from March 1, 2027, and the provisions on the electronic mail system itself — from September 1, 2027. Here's what changes for businesses and how to prepare.
What Exactly Changes
A state electronic mail system will be launched on the Gosuslugi platform, operated by Russian Post. Through this system, government agencies, municipalities, the Central Bank, and large state-owned companies will send legally significant messages to businesses — notifications, demands, notices, and other official documents.
From now on, a message will be considered delivered if the recipient logs into their Gosuslugi personal account within seven days of its placement — regardless of whether they actually opened the message. If there is no technical ability to send the electronic document, it will be duplicated by paper registered mail.
The digital mailbox address will become a public detail and will be included in the Unified State Register of Legal Entities and the Unified State Register of Individual Entrepreneurs — any counterparty will be able to see it in the extract.
How Much Will It Cost
A monthly subscription fee for mailbox ownership will be introduced for all legal entities and individual entrepreneurs, along with a separate fee for sending messages. Exact rates have not yet been set — they will be established by the government in a separate resolution. Experts estimate the range at 10,000 to 50,000 rubles per year depending on company size. The expected fiscal effect from the measure is estimated at almost 9.6 billion rubles.
If you don't pay for the mailbox, access will be suspended until the debt is cleared. However, the obligation to acknowledge notifications remains if they were placed before the suspension.
Who is exempt from payment: unitary enterprises, government institutions, and organizations with public authority status do not have to pay for their own mailbox — they remain in the system as senders. For citizens, receiving correspondence through Gosuslugi will remain free.
What Businesses Should Do Now
Currently, documents from the Federal Tax Service continue to be delivered through the old channels: via telecom channel, the taxpayer's personal account, or the Unified Portal of Public Services. However, it's wise to start preparing now.
Make sure your ESIA account is verified. The mailbox will only be connected to a verified profile — without confirmation, you won't have access to the system.
Set up a separate work email. Don't use the manager's personal address, as this address will become a public detail in the Unified State Register — any counterparty will see it.
Designate an employee to check the mailbox regularly. A message is considered delivered seven days after being placed in the account, even if the email itself hasn't been opened.
Monitor government clarifications on rates. Exact amounts and connection procedures will appear later in a separate resolution.
Paper notifications won't disappear entirely — if a business doesn't have a Gosuslugi account, agencies will still send traditional letters. However, if a company or individual entrepreneur is registered in ESIA, the personal account becomes the primary channel.
How We Can Help
Acsour experts are ready to help you prepare for the new requirements:
audit your internal processes for compliance with the new rules;
help adapt your document flow to the new procedure for receiving legally significant messages.
Want to understand how the new rules will affect your business and prepare in advance?
Submit a request — our experts will audit your internal processes and help you adapt to the new requirements.